Your Administration TeamLook After Them
In most organisations the administration/support team, although they can be acknowledged as being important to the business, they are treated as if they’re not.
Day after day, week after week they are in the office, slogging away making sure the work gets done. Many of them are so conscientious they won’t take time out and stay at their desks until the work is done. Not only are they integral to the running of any business, their income and the way they are treated may not always reflect the importance of their role.
Jenny’s Story
Jenny has worked for her current employer, for the past three years and thoroughly enjoys her role as Personal Assistant to the General Manager. They have a great working relationship. Whenever she needs time off to attend her children’s sports days and special events, it’s never an issue. If she requires the occasional afternoon or morning off to deal with personal matters, all she has to do is ask. Because of this attitude with her employer, she does her utmost best in her work and never thinks twice about working overtime on the odd occasion. In fact she works twice as hard.
This is a totally different situation to Jenny’s previous employer. Jenny had been working for another organisation where her boss was ‘married to the job’. Although he had a wife and family, his behaviour didn’t reflect this. He worked all hours of the day and night and couldn’t understand why everyone else went home at 5.00 p.m. Although she did her utmost best to organise him and get the work done on time, he would always ask for tasks to be done just when she was getting ready to leave for the day.
On the many occasions when she worked back or took work home so that her boss would have what he wanted for the next morning,he never thanked her. He just assumed that’s what she should do. He never considered her needs. She was a single parent and therefore had major responsibilities. She had a life too. Her boss on the other hand was fortunate to have a a wife who didn’t work and took care of their personal life.
Prior to Jenny being in this role, there had been three other people who had worked in her position, and all three had lasted less than three months.
Jenny had enough, she left after 6 months and found her current position. It wasn’t the money that was her main issue. It was the flexibility and appreciation. Although her boss was pleasant enough, he just didn’t understand that there is more to working with someone than just paying their wages.
The Final Word
When employing staff make sure they are the right fit. If you’re looking for someone who can be extremely flexible in their hours and can come in early and stay late, then make sure that person is in the right personal situation to do that.
Employing people is a skill in itself. Keeping them happy so that they will be an important part of your business is another story. As mentioned in prior newsletters, when you look after your people, they will look after you and your business.
Lorraine specialises in working with businesspeople showing them how to dramatically boost their productivity, reduce the stress and the mess in their lives and have more time for enjoying their life.
lorraine@office-organiser.com.au
Previous Articles Highlighter:
Smart Choices How To Hire The Best (1)
Ask focused questions and then listen carefully. Take notes.Go with your gut. . If you did your homework - that is, determined the key job requirements and asked questions that would ascertain the skills required - the hiring decision should be a natural next step.
After The Sale By Kevin Schappell (2)
Make sure you know where to jack the car when changing a tire and how to remove the spare when you need it. There is nothing worse than getting a flat tire in a new car and having to struggle to change it the first time.
South Beach Diet Effects On Sales (3)
With the South Beach Diet book advising people against the consumption of orange juice because of its high fructose levels, the State Department of Citrus, Florida’s $9 billion industry, has every reason to be concerned.
Retreads The Highest And Best Use For A Worn Tire By ARA Content (4)
When you add these savings into the natural resources that are saved and the positive impact this has on the environment, using retreads is a win, win solution for both the transportation industry and the environment," said Martin Bozarth, executive director of the International Tire & Rubber Association.
Bankruptcy Basics (5)
© 2003, Your Free Credit Report NowAuthor: James H. Dimmitt.Get your FREE credit report online now and subscribe to our FREE weekly newsletter “TO YOUR CREDIT”.Visit http://www.yourfreecreditreportnow.com for more information.jimdim815@aol.com
Drivers Of SUVs Saving Big Money With Diesel Engines By ARA Content (6)
According to the Department of Energy, if diesels reach even a percent of their potential penetration by 2020, the country could conserve as much as 700,000 barrels of fuel per day -- half the energy used daily by the state of California.
The Best Things In Life Are Rarely Things (7)
Have you ever noticed this to be true?The best things in life for me are those things are not things at all. People and experiences make the biggest mark: a wonderful relationship, time with family, or a fantastic vacation that stays in my mind for years.It seems funny to me that we spend so much time on this planet chasing “things” that we lose focus on what matters most.
Multiple Channels Multiple Times (8)
That means repeating the message many times, and sending it through as many different channels as possible.For example, when one of my clients changed its benefits package to offer more choices, it used this strategy.
How To Change Your Car39s Motor Oil By Stephen Bucaro (9)
Start the engine and make sure the oil warning light goes off. Look under the vehicle to make sure oil is not leaking out. Turn off the engine and let it set for a minute to let the oil drain down to the crank case.
What 8 (10)
5: When In Doubt, OutsourceOutsourcing certain support areas of your business, in which you are not an expert, is an excellent way to reduce payroll and insurance costs. You will spend a higher dollar per hour for importing experts, but the reduced costs (no health or workers’ compensation insurance) usually compensate for the cost variance.
What Is A Secured Loan (11)
A secured loan can help you to free up equity that would otherwise remain dormant in your property, letting you make use of capital that would otherwise remain unobtainable. The interest rates on secured loans are often considerably lower than those offered on unsecured loans.
Where Is Our Largest Technological Plan (12)
TV telephony 11. e-Police 12. e-Government (all between the government and the Citizens) 13. e-Theater 14. e-Conferences 15. e-Libraries 16. e-Sciences 17. e-Polls 18.
Never Get Lost Again - Map Reading Is A Thing Of The Past By Niall Kennedy (13)
These can be in built-up urban areas and remote locations all over California. I often had problems finding my way, even with detailed instructions. I spent as much time parked and reading maps than I did driving.Then I bought a RoadMate and within hours I felt I would never get lost again.
BOOK REVIEW Performance Of Financial Institutions Efficiency Innovation Regulation By Patrick T Harker And Stavros A Zenios (14)
BOOK REVIEW: Performance of Financial Institutions: Efficiency, Innovation, RegulationIt is rare for a financial text to be written by a Cypriot author yet one of the authors (Stavros A. Zenios) is a Professor at the University of Cyprus.The aim of the book is to examine whether financial intermediaries operate efficiently on a worldwide basis.
Virtual Assistance Higher Productivity (15)
However, some of the projects may still remain unattended to. Bringing in part-time or temporary employees is one way to get these assignments done, but only feasible if there is a steady flow of work, enough to accommodate an extra staff member and the additional wage.
The Art Of Being Specific Encourages Focus (16)
You don’t have to take a look at all of these elements at once and if you do you will be overwhelmed. When you are overwhelmed you are stressed.
5 Things You Must Do To Fail In Business (17)
It takes a team effort to make any business successful. Even if you are the only member of your business, be ready to listen to what others have to say, and keep an open mind.3 You must be convinced there is nothing new to learn.
Why And How To Work With A Consultant (18)
Do expect the consultants to ask good questions and learn about your business. Avoid consultants who say they have immediate solutions or feel ready to talk about details, design, technology, or implementation before they have begun to understand your business and objectives°™look for a careful approach!Clarify your specific goals and larger objectives, and state these in writing to the consultant when you request their proposal.
Tips For FirstTime Homebuyers (19)
News Canada is a niche service in public relations, offering access to print, radio, television, and now the Internet media, with ready-to-use, editorial "fill" items. Monitoring and analysis are two more of our primary services.
9 Things You Must Do To Maximize Your Chances Of Obtaining A Small Business Loan (20)
Some organisations are more risk averse than others, and will therefore have more stringent criteria. To vastly increase your chances of a successful funding application, you will need to present the following information:1.
Newer Articles Highlighter:
Writing One Or Two Line Ads (1)
TIP: Your ad is not to sell the person. An ad is to peak their curiosity enough to get them to click the link. The web site is where you sell them.
Are Mortgages A Risky Business (2)
Should they find it possible to attract deposits at e.g. 3% over 3 years, and then find that current rates are 5%, they will be somewhat pleased. In the case of a borrower finding that they are in this situation they should be congratulated for being better at guessing than the company’s advisors.
The 8 Biggest Mistakes When Designing Portfolios And How To Avoid Them (3)
For shorter investment time horizons, emphasize fixed-income and cash and equivalent investments.4. NEGLECTING THE EFFECTS OF PORTFOLIO MANAGEMENT EXPENSES. Over time, the compounding effect of portfolio management expenses can be quite large, thus depriving you of better returns.
New Energy Bill Reducing Our Dependence On Foreign Oil (4)
oil needs.The Energy Bill: Long-Term Plan for Energy Security.The picture the current events paint as a preview of the future is cause for concern.On August 6, Democratic presidential nominee John Kerry outlined a $30-billion, 10-year plan to veer the U.
Your Worst Enemy To Successful Investing The Media (5)
Beats me. Another problem with this approach is that many experts recommend different funds at different times, and, in an effort to be in the hot fund, investors keep moving from fund to fund.
Networking Tips Getting An 8 (6)
To see how, visit http://www.homebusinesssolutions.com for the latest FREE tips and tricks, educational products and coaching in creative real estate investing and home based businesses. No time to visit the site?
Workplace Fitness A Gym Full Of Useful Advice For Continual Learning (7)
And I go because it makes me push against what my mind says "you can't do". Now, I'm NOT going to challenge Lance Armstrong. My body DOES know its limits.
Business After The Iraqi War (8)
First and foremost, we have America’s account deficit, which is increasing by the second. The cost of the war is certainly adding to this burden and is currently hovering at approximately $20 billion dollars.
18 Tips For Saving Money On Gasoline By Fisher Swanson (9)
10. Don't travel at fast speeds in low gears unless you need the compression to slow down. 11. Try to drive the speed limit. 12. Try to accelerate slowly when leaving the stop light.
Ten Tips To Get Started Writing Your Book (10)
Male? Female? Are they interested in personal growth, science fiction, mystery, how-to books? What challenges do they face? Are they business people? What magazines and Web sites do they like?
Your Organization Is Only As Good As Your People (11)
This, too, can be taken too far, but the tendency is all too often in the other direction. People want to be treated with respect. If you treat people as professionals, they will respond as professionals and get their assigned tasks done, even in the absence of outside pressure.
You Deserve To Retire Early (12)
Not necessarily. You may choose to retire a lot sooner than that. No, I am not asking you to shrink your dreams. You may still go on to gain wealth far beyond a Million dollars.
The Benefits Of Catalog Sales For Your Business (13)
Generally this is not a good deal for your company. Naturally an exclusive with one company locks you out of the rest of the market. If you do grant an exclusive, keep it as short as possible.
4 Customer Service Mistakes Companies Should Avoid Making (14)
If a customer gets rude with you, let them blow off steam and remember that their behavior is not an attack directed against you personally. Always keep in mind that as long as you remain calm and in control, you can address the reason behind the customer's anger.3) Ignoring a problem.
What Is An Artist’s Statement How Often Should It Be Updated (15)
Take a block of time out of your daily or weekly schedules to create the type of statement that will allow your audience to understand how you began your journey.
Celebrating Successes The Power Of Compliments (16)
Even a simple comment--You did a good job drafting those letters--boosted morale and cultivated organizational loyalty. As a communication specialist, there are several tips I will share about using compliments.
Timing Is Everything When It Comes To Buying Homes (17)
And trying to be at the right house at the right time and get it for the right price can be tricky. Here are some guidelines to assist you:Turn to the real estate section of your Sunday newspaper.
5 Tips For Savvy Use Of Your Home Equity Line Of Credit (18)
Then use these cards instead of cash or credit when you purchase everyday items (The cash you would have spent can be used to pay down the HELOC). Although you pay low interest on the home equity credit line, you receive a front-end discount of 20% on everything bought.
Getting PreApproved For A Home Loan Is One Of The Best Ways To Get A Leg Up On The Competition When Shopping For A Home (19)
In this hot seller’s market, a pre-approval letter from your mortgage lender can help you secure a winning bid on the home of your dreams.A pre-approval involves much more than filling out a questionnaire.
Truth Or Consequences How To Give Employee Feedback (20)
Not having regularly scheduled performance review meetings.Giving and receiving clear and constructive feedback requires courage and skill, and is essential to building good relationships with and motivating peak performance from your team.